Privacy & Cookie Policy

Last updated: 19 July 2026

This policy explains how Sugabi Medicare (Pvt) Ltd ("Sugabi Clinic", "we") handles information collected through the sugabi.lk website. It covers the website only — information you share with us during clinical care is handled under separate patient-confidentiality obligations.

Who we are

Sugabi Clinic Ragama, No. 560, Mahabage Road, Ragama, Sri Lanka. For any privacy question or request, contact info@sugabi.lk or call +94 716 921 921.

What we collect through this website

Contact form messages. When you use the contact form, we collect your name, email address, subject and message so we can respond to your enquiry. Messages are stored securely on our server and emailed to our team. Please do not include medical details in a contact message.
Testimonials you submit. Our testimonial form collects your name, telephone or WhatsApp number, approximate month of visit, consultation category, your testimonial text, and your chosen display preference and publication consent. Your name and number are used only to verify your visit and are never published; only the testimonial text and the display format you selected may appear on the site, after review. You can request removal at any time.
Feedback you submit. Our feedback form stores the star rating and comment you provide. Please do not include personal or medical details in feedback.
Calculator inputs. The fertility, due-date and BMI calculators run entirely in your browser. The dates and measurements you enter are not sent to us or stored by us.

What we do not do

We do not sell or share your data with advertisers.
We do not ask you to submit medical information through this website.
We do not use advertising or social-media tracking pixels.

Cookie policy

Essential storage

This website does not set analytics or advertising cookies and does not show a cookie banner. Only strictly necessary browser storage is used, such as the session used by our contact and feedback forms.

Analytics

We do not currently use Google Analytics or any other visitor-tracking service on this site.

Third-party content

Some pages embed content from third parties — YouTube videos (loaded only when you press play, via YouTube's privacy-enhanced mode) and Google Maps on our location pages. When you interact with these, the provider may set its own cookies under its own policy.

Appointment booking

Appointment booking is handled by external channelling services (such as eChannelling or Doc990) linked from this site. Information you enter there is governed by those services' own privacy policies.

How long we keep data

Contact form messages are kept only as long as needed to respond to and follow up on your enquiry. Testimonial submissions are kept while the testimonial is published (or under review) and are deleted on request. Website feedback is kept only as long as needed to review and act on it. Analytics data is retained by Google Analytics for a maximum of 14 months.

Your rights

Under Sri Lanka's Personal Data Protection Act (No. 9 of 2022), you may ask us what personal data we hold about you, ask us to correct or delete it. Email info@sugabi.lk — we respond within 21 working days.

Changes to this policy

We will update this page when our practices change and revise the date at the top.